New CustomersWelcome to Highlands Residential Mortgage, Ltd.

Payment Information

If your loan recently closed and your first payment is due, please send your payment to Highlands Residential Mortgage at 950 W. Bethany Drive, Suite 800, Allen, TX 75013. Please include your loan number on the check.

Be on the look out for a Notice of Servicing Transfer Letter in the mail. Your loan will either be boarded to our servicing system, or sold to another mortgage company. The Notice of Servicing Transfer Letter will include instructions on how to make your payments, as well as provide contact information for your new servicer.

If we receive a payment at our corporate office that does not belong to us, we will overnight it to the new servicer.  No need to worry about issuing a stop payment and writing another check.

For questions about your first payment, please contact us Toll Free at 833-907-3531 or email us at  Our corporate office is open Monday – Friday 8:00 AM – 5:00 PM CT.

how can we help you?

Highlands Residential Mortgage is committed to excellence in service. If you have any questions, shoot us an email and we’ll be happy to assist you.