Frequently Asked Questions (FAQs)Payments

What if I sent my payment to the corporate office in Texas, but it’s due to the servicing department in New Jersey?

Don’t worry.  The corporate office will overnight the payment to our servicing department.  Under Federal law, during the 60-day period following the effective date of the transfer of the loan servicing, a loan payment received by Highlands on or before its due date may not be treated as late, and a late fee may not be imposed on you.

What if I’m not able to make my payment on time?

Call us as soon as possible at (855) 753-6204.  We’re here to help you! Whether your challenges are temporary or long term, one of our representative will work with you to find a solution for your unique situation.

Why did my payment amount change?

The amount due can change if:

  • Your monthly escrow payment amount changes after the annual escrow analysis,
  • You have an adjustable rate mortgage, or
  • You modified your loan.

If you are set up on ACH Draft, we will automatically draft the new payment amount.

how can we help you?

Highlands Residential Mortgage is committed to excellence in service. If you have any questions, shoot us an email and we’ll be happy to assist you.

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