Contact Us

New Customers: With questions about their first payment:  (866) 912-7511

Existing Customer Service: (855) 753-6204
Mon – Fri 8:30 AM – 8:00 PM EST
Sat 8:30 AM – 5:00 PM EST

Secure Messaging. Login to your account, and click on the Message Center.

General Servicing Correspondence
Highlands Residential Mortgage, Ltd.
PO BOX 77404
Ewing, NJ 08628
Or
FAX: (609) 538-4005

Qualified Written Requests / Notice of Error
Highlands Residential Mortgage, Ltd.
PO BOX 77423
Ewing, NJ 08628

For qualified written requests, we will provide written acknowledgement that we received the inquiry within 5 business days.

Within 30 business days following the receipt of an inquiry, we will:

  • Resolve the error and confirm the resolution in writing,
  • Ask for additional information,
  • Inform you in writing that we require an additional 15 business days to complete our research and respond to your notice of error, or
  • Notify you in writing that an error did not occur, and provide you with an explanation of our findings.

FOR BORROWERS WHO’S MORTGAGED PROPERTY IS LOCATED IN TEXAS: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550

how can we help you?

Highlands Residential Mortgage is committed to excellence in service. If you have any questions, shoot us an email and we’ll be happy to assist you.

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